Refunds & Digital Delivery

1. How to request help

Email hello@dearrevel.com or use our contact form with your order reference, checkout email and whether you want a correction, cancellation or refund. Do not send card numbers. We normally reply within 1-2 business days. A request is received when it reaches us, not when our team later reads it.

2. Change-of-mind cancellations

Before customization begins: cancel for a full refund of the amount paid.

After customization begins, before approval and publication: contact us to stop further work. We review completed work and explain any proposed partial refund and deduction for that work in writing. There is no automatic fixed cancellation penalty.

After your approval and publication: the completed customized service is not eligible for a voluntary change-of-mind refund. Remedies for defects, misdescription, non-delivery and other rights required by law still apply.

An event-date or venue change does not automatically cancel an order. Ask whether the change fits your remaining revision allowance. Additional paid work requires your agreement.

3. Incorrect charges, defects and non-delivery

Contact us promptly about duplicate charges, missing order access or work that differs from the agreed service. We investigate and arrange correction, re-performance, cancellation or a refund as appropriate and as required by law. Your approval does not excuse an error we introduce after approval.

If we cannot deliver the agreed service, we will explain the problem and offer an appropriate remedy, including a refund where required. Any cancellation or refund rights required by law take priority over this policy. You can still use applicable card-issuer and consumer-protection remedies.

4. Refund processing

Approved refunds are returned through Stripe to the original payment method, not as mandatory store credit. We initiate them promptly and within any legally required deadline, and confirm the amount and initiation by email. Your bank or payment method determines when funds appear; contact us if an expected refund has not arrived.

We do not deduct processor fees from a full refund promised by this policy or required by law.

5. Digital delivery, timing and returns

Delivery is online through your client portal and hosted invitation links, with access emails sent to your checkout address. No physical goods, postage, customs, shipping or return-shipping charges apply. There are no physical items to return or exchange.

The selected listing states your service, revision allowance and first-proof timing. Current wedding offers include two revision rounds and a first proof within three business days after successful payment and receipt of all required details. Other offers follow their stated terms. Business days exclude weekends and Ontario public holidays.

Review your proof, request included changes and explicitly approve before publication. Final delivery depends on approval. Tell us before purchase about any fixed deadline. We will explain service delays and discuss available remedies.

Included hosting lasts twelve months from first publication, with no automatic renewal. Internet access and a current JavaScript-enabled browser are required. Ask about compatibility or local internet restrictions before purchasing if you have concerns.