Data Deletion

1. How to request deletion

Send “delete my data” as a message to the Dear Revel Facebook Page or our Instagram account (@dear_revel). You can also email hello@dearrevel.com from the address you used with us; include your Facebook or Instagram name and roughly when you messaged us so we can find the conversation.

We may ask a short question to confirm the request comes from you. We never ask for passwords or identity documents by message.

2. What we delete

We delete the messages, comments and replies we hold for that conversation, the Page-scoped or Instagram-scoped ID linked to it, and any draft replies prepared by the studio or our assistant.

We keep a deletion record for 12 months that contains no message text. It exists only so that a restored backup cannot bring your messages back.

3. Timing and confirmation

We complete deletion within 30 days and confirm by the channel you used. Message content is also deleted automatically 90 days after the last activity in a conversation, even if you never ask.

If you are also a Dear Revel customer, order, payment and tax records follow the retention described in our Privacy Policy; we explain any record we must keep when we reply.

4. Removing Dear Revel from your Facebook or Instagram settings

Dear Revel does not offer Facebook or Instagram login, so there is nothing to disconnect in your app settings. Messaging us does not give Dear Revel access to your account, friends or posts.