Frequently asked questions
Your questions, answered
How does the process work?
Choose your design and plan, share your event details, then review your proof. Your approval comes before the finished invitation is shared.
Can I customize my invitation?
Yes. Names, wording and celebration details are personalised. Colour changes, illustrations and additional sections depend on your agreed package.
When will I receive my invitation?
We confirm availability and your delivery date before your project begins. Your timeline includes time to review the proof and provide feedback.
Do you offer refunds?
Cancellation and refund terms will be agreed before a live purchase. Test payments do not purchase an invitation service.
Can I use my own photos and wording?
Yes. Send your wording and photos that you have permission to use as part of your project brief.
Is my payment information secure?
Checkout takes place on Stripe’s hosted payment page. Dear Revel does not receive or store your full card number. The current checkout uses test payments only.